Training

Potentiating the human team with training is what makes the difference in standing out companies.

Training is the keystone of success. Every training process adds benefits to the organization and is a motivating element for the workers. We are experts in in-house training, adapting ourselves to the requirements of the client both in timing as in budget. We develop tailored customized courses according to the needs of the institution.

•  Quality Management Systems.
•  Security for the Patient.
•  Quality in Assistance.
•  Management.
•  Communication.
•  Attention to the Patient.
•  Nourishing of the Patient.
•  Healthcare Tourism.
•  Sales Techniques.

QUALITY:

(Provided in Spanish)

• Migration: ISO 9001:2008 to ISO 9001:2015.
• A fist glimpse to ISO 9001:2015.
• How to adapt ISO 9001:2015 to the medical industry.
• Medical Key Performance Indicators applied within ISO 9001:2015.
• ISO 9001:2015, how to implement it in a medical centre.
• ISO 9001:2015 – Vs – International Accreditations (JCI-DIAS).
• General Quality System for non-medical staff.
• General Quality System for the whole staff of a medical organization.
• Map of welfare departments in the SGC.
• Non-comformities as the basis for quality enhancement.
• Evaluation of medical risks. Sentinel events.
• Registry and notifications.
• JCI Accreditation model.

ENTERPRISE – HEALTH INDUSTRY:

(Provided in Spanish)

• ¿ Client or Patient in the medical environment ?
• Team motivation.
• The efficient organization. Human resources.
• Communication: Everything is communication.
• Telephone helpline. Telephone, that great friend.
• Marketing techniques.
• Commercial training. Your organization’s success.
• Commercial training in the pharmaceutical network.
• Reception: The first impression of your organization.
• Patient support department. Key marketing element.
• International Department Training – Healthcare Tourism
• Complaints and claims management.
• Creating a team as an organization’s strategy.
• Doctor – Patient communication.