Potentiating the human team with training is what makes the difference in standing out companies.
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Training
Training is the keystone of success. Every training process adds benefits to the organization and is a motivating element for the workers. We are experts in in-house training, adapting ourselves to the requirements of the client both in timing as in budget. We develop tailored customized courses according to the needs of the institution.
- Quality Management Systems.
- Security for the Patient.
- Quality in Assistance.
- Management.
- Communication.
- Attention to the Patient.
- Nourishing of the Patient.
- Healthcare Tourism.
- Sales Techniques.
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QUALITY:
(Provided in Spanish)
- Migration: ISO 9001:2008 to ISO 9001:2015.
- A fist glimpse to ISO 9001:2015.
- How to adapt ISO 9001:2015 to the medical industry.
- Medical Key Performance Indicators applied within ISO 9001:2015.
- ISO 9001:2015, how to implement it in a medical centre.
- ISO 9001:2015 – Vs – International Accreditations (JCI-DIAS).
- General Quality System for non-medical staff.
- General Quality System for the whole staff of a medical organization.
- Map of welfare departments in the SGC.
- Non-comformities as the basis for quality enhancement.
- Evaluation of medical risks. Sentinel events.
- Registry and notifications.
- JCI Accreditation model.
ENTERPRISE – HEALTH INDUSTRY:
(Provided in Spanish)
- ¿ Client or Patient in the medical environment ?
- Team motivation.
- The efficient organization. Human resources.
- Communication: Everything is communication.
- Telephone helpline. Telephone, that great friend.
- Marketing techniques.
- Commercial training. Your organization’s success.
- Commercial training in the pharmaceutical network.
- Reception: The first impression of your organization.
- Patient support department. Key marketing element.
- International Department Training – Healthcare Tourism
- Complaints and claims management.
- Creating a team as an organization’s strategy.
- Doctor – Patient communication.